Client Name: Mashreq Bank
Client Service: Printer Support Services
Client Location: Central London
Mashreq Bank psc are the oldest privately owned bank in the United Arab Emirates with a branch in the City of London. Directives come from Dubai, but the branch needed to select a support company to maintain its IT and Printer Hardware whilst recognising and working within the culture within which the bank and its personnel operate.
After a careful selection process 360ict were awarded the contract. The contract goes out to tender annually each year and has been maintained since 2007 supported by strong management understanding by 360ict of its Client.
Mashreq Bank are required each year to tender the support arrangements it has but have chosen to award the contract continually each year to 360ict due to their competitiveness and superiority of the service provided allowing easy continuance and confidence in the support and in budgetary requirements.
“We have built a very good relationship with the Customer Support Staff and Engineers at 360ict and their commitment to ensure that the service remains financially competitive has allowed us to renew the contract with them year on year.”