Client Name: Warner Chappell Music
Client Service: Printer Support Services
Client Location: Kensington, London
Warner Chappell, the Global Music Publishing Company required expert support for its HP Printers for both of its offices in Kensington and Hammersmith.
360ict successfully won the contract to support the Company’s Printers in 2001 and are continuing to provide year on year support with guaranteed responses and fixed fee’s.
Warner Chappell depends on their regular print runs for its revenue, and a very high service level has been maintained by 360ict for the past 16 years.
“Since bringing 360ict in to support our printers we really have not felt the need to look elsewhere as the service is everything that it should be alongside real customer care offering carefully considered advice and recommendations.”