Client Name: Green Island Holidays
360ict Service: IT Support Services
Client Location: London W1
Client Challenge:
An independent and specialist Travel Agency based in W1 who had relied on an in-house employee for IT support.
After implementing a new, more sophisticated technical solution for the Company, a greater level of on-going support was required.
Our Solution:
As a business which identified itself as needing flexible support which would offer higher levels of help at critical busy times and less support at quieter periods the 360ict Pay Per Desk modular support solution was implemented.
The Pay Per Desk contract allows managers to instantly upgrade the level of support they require, decrease the number of users or support modules they need as per the needs of the business.
Client Result:
With a complete new ecommerce system implemented the management of GIH were able to ensure that the business had full systems support at levels required for the various levels of the business.
Client Testimonial:
“We couldn’t recommend 360ict highly enough, they transformed our business and are always available for on-going support and advice, even to the point of sitting over a coffee and assisting us in envisaging our future IT requirements and strategies”