Client Name: Light Bureau
360ict Service: IT Support Services
Client Location: Battersea
LB is a specialist, global lighting consultancy which had a failing network and escalating costs due to loss of uptime, quick fix investment and heavy licencing charges as well as needing to replace an aging telephone system.
They quickly needed to rationalise their infrastructure, upgrade essential but failing units, audit their complex software licence schedule and implement a support schedule that was scalable dependent on their project workload.
Existing support was from a sole trader with low contingency for busy periods or their own holiday or sickness cover.
360ict has a stable team of over 12 technicians, so from day one was able to provide a continuity of stable support cover.
The Pay Per Desk Managed Service plan provided a full support service that could increase and decrease with staff compliment to include support of the telephone switch until a replacement could be selected and implemented.
The infrastructure was reviewed and the crucial elements were replaced with new faster units, using the best of the existing as back up and file and print servers.
360ict undertook a complete review of their licencing highlighting that they were over licensed renewing automatically on a myriad of software which was no longer in use.
The upgraded system provided stability to enhance productivity, boosting the output of the team, and supported revenue growth.
Large reduction in on-going licencing costs, a system giving 100% access to designers 24/7
“The Company is reliant on IT but was burdened with heavy costs and yet substandard systems which were hindering important and expensive designs. We needed an IT support company that would really work with us and not simply put more systems in place which did not effectively work for our business. We also needed the type of partner that would understand and go that extra mile when we had big tenders to complete and offer that additional 24/7 support to our designers. 360ict have been a truly supportive part of our business”