Client Name: Investec Bank
360ict Service: Managed ICT Services
Client Location: Aldgate, London
The Bank had found that business change and regulatory administration were putting the in – house IT team under increasing pressure and therefore needed additional resource.
360ict were initially contracted on a standard break and fix type contract for Guinness Mahon Group who were then acquired by Investec. Once the group was purchased and amalgamated into the new structure the need for full time additional IT resource was quickly identified to assist in the provision and training of new systems and processes.
As we already provided IT support services and had a primary engineer who was assigned to the site he was assigned as a full time interim IT support specialist on-site at the Bank.
A time consuming, lengthy and costly recruitment process was avoided and we were able to fulfil their immediate requirement from an engineer who was already fully conversant with the systems and personnel.
The IT department continued to provide a high level of seamless support to the business, all within budget lifting their reputation with an increased service level.
“The transition from GM to Investec was very stressful as all change on a large scale is so it was great to have the constant support of 360ict move with us”