Client Name: Laird Group
360ict Service: Managed ICT Services
Client Location: Pall Mall, SW1
Client Challenge:
Our Client is the London Headquarters of a Multi National electronics manufacturing Company with strict deadlines to be met in terms of financial reporting and retention and security of data.
The Board of the Company are based at the HQ and if support is needed, it must be instant, and delivered in a very diplomatic and pragmatic way to ensure a speedy resolution.
Our Solution:
A full audit of the infrastructure and deployment of monitoring software to provide a full 24/7 service offering.
A primary and secondary engineer were assigned to fully integrate with the staff and their needs to ensure that there was an in-house and fully available feel to the IT support offered. Extended hours coverage was also provided within the scope at financial year end.
Support was widened to include the on-site Avaya telephony.
Client Result:
A fully supported upper management team with all systems fully functional as needed to support a transient and demanding user group.
Client Testimonial:
“We are a complex business with highly demanding users some of whom fly in for meetings at short notice and require IT and conferencing facilities to always be available. 360ict have delivered”