Client Name: Kingston Smith
360ict Service: Printer Support Services
Client Location:Central London, West London & Home Counties
Client Challenge:
Chartered Accountants and Business Advisors with a large printer fleet spread across offices in London and the home counties.
Critical reliance for the business to be able to print reports.
Our Solution:
360ict’s Managed Printer Fleet service was contracted to manage and repair all of the printers throughout all of the customers sites including Central London, West End, Romford, St. Albans, Hayes and Redhill in Surrey.
The service included for guaranteed response and fix times across all sites and a stock of parts and spare equipment was provided to ensure that these were met.
A fully managed service provided requiring little or no input by the customer thus ensuring they could concentrate on their business whilst the reports flowed on demand.
Client Result:
The managed service produced regular reports ( or on demand ) showing printer up time at 99.4% with strong positive effect on Client care and efficient billing.
Client Testimonial:
“I’ve worked with 360ict for many years now and have had no complaints or concerns from any of the personnel across the group on the level of care and expertise they offer. Requests are handled professionally and the engineers are always polite, courteous and knowledgeable.”