Menu
360 ICT
  • Home
  • Testimonials
  • Services
    • Contact Tracing
    • Premium User Support
    • Working From Home
    • IT Support
    • Managed ICT Services
    • Cyber Security Services
    • Hosted Telephony Services
    • Clean Power
  • About
  • Blog
  • Contact
  • 0203 759 5052
Close Menu
C1-DELL

Dell

C1-DELL

Client Name: Dell

360ict Service: Pay As You Go

Client Location:Dublin, Ireland

Client Challenge:

Dell have a Server Sales Team which operated out of its Headquarters in Dublin, Ireland.

The technical sales team provide solutions to businesses throughout the UK. The installation and support services were then provided by 5 main contractors on the Approved Supplier List.

After a successful sales campaign the team were facing problems with the limited availability of installation engineers from the 5 suppliers particularly within the London area and customers were getting very agitated and constantly let down.

The Sales Manager at Dell sought authorisation to find a supplier for what became termed at Hospital Passes whereby they would provide technical expertise to finish or correct installations which had not been completed by the incumbent suppliers.

Our Solution:

360ict Senior Management met with the teams in Dublin to fully understand the brief and then successfully carried out multiple installations throughout the London and South East region on behalf of Dell Direct Sales Team.

Each installation was quoted with a fixed price and timeframe based upon an agreed Scope of Works.

Client Result:

Dells reputation was enhanced by lower timescales and fixed charges for sometimes very complex installations.

Positive scoring of customer satisfaction feedback increased in the London and South East of England.

Client Testimonial:

“My team were getting really demotivated through lack of support of the selected suppliers over in London. 360ict made a fantastic difference, they have been so easy to deal with, just one phone call and email and you know the job will get done leaving us to carry on with our jobs. Not only that they made the effort to come over to meet my team and really understand what support we needed.”

Carmelite Chambers The Mercers Company

    Contact Us

    Bromley, Croydon & South London office
    (Sales & Technical).

    Provident House
    6-20 Burrell Row
    Beckenham
    Kent
    BR3 1AT

    Telephone: 0203 759 5052
    Fax: 0208 650 3627

    Quick Links

    Testimonials
    Areas Served

    -

    Central London Office

    Nova South
    9th Floor
    160 Victoria Street
    London
    SW1E 5LB

    Telephone: 0203 759 5052
    Fax: 0208 650 3627

    360ict Youtube Channel360ict Linkedin Profile360ict on Twitter360ict on Facebook
    © 2020 360ict Ltd, 160 Victoria Street, Westminster, London SW1E 5LB, UK Tel: 0203 759 5052
    Powered by WordPress • Themify WordPress Themes

    Complete IT infrastructure cover, with instant user support and remote installations. Get 50% off our Premium Support Service until the end of March 2021

    Contact us Now!