Client Name: Brown Rudnick
360ict Service: Printer Support Services
Client Location: Mayfair, London
A busy global law firm HQ’d in Boston.
Spread over 2 buildings and 4 floors, their offices in Mayfair, Brown Rudnick have internal IT resource, however with decisions and strategy being defined by the Head Office in Boston.
With heavy reliance on a fleet of printers situated throughout the building the incumbent IT support specialist needed a partner to ensure that the fleet was maintained and working at all time.
360ict’s Managed Printer Fleet service was contracted to manage and repair all of the printers on-site providing all parts and labour to include all consumables.
Printers are fully monitored so pre-empting breakdowns thereby eliminating them and ensuring up time and a strong stock of on-site consumables and spare parts.
“The team at 360ict are great and the Printer service they offer is great, most of the time they call me to tell me there is an issue before its reported by my own staff.”