Client Name: Bristol Myers Squibb Pharmaceuticals
360ict Service: Managed ICT Services
Client Location: Hounslow, Middlesex
Bristol Myers Squibb are a global biopharmaceuticals company which develops and produces medicines. Their main UK offices in Hounslow had an internal IT support team but required some assistance in guaranteeing support of the sales force.
The large field based sales force had laptops upon which they were reliant and needed in order to achieve their targets. These were often going faulty due to heavy usage and accidents.
A support contract was drawn up with an inventory of all systems including all desktops and printers. 360ict provided an on-site engineer alongside stock of parts held on site particularly for the Printers and the Laptops. The 360ict engineer ensured that current images of builds were maintained and quick repair or setup of replacement laptops could be achieved for the field sales team.
The additional engineer ensured the parts stock was constantly replenished so that repairs could be completed at once, meaning that field service staff in particular were never left unable to perform
Our service ensured 100% deployment of the team, higher levels of staff motivation and increased sales.
“Seeing sales personnel unmotivated and failing to perform and staff hanging around sharing devices at times was unacceptable and needed a new approach than just the reactive approach of our IT team. Just employing further members of the team was not going to solve the problem but with the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”