Menu
360 ICT
  • Home
  • Testimonials
  • Services
    • Contact Tracing
    • Premium User Support
    • Working From Home
    • IT Support
    • Managed ICT Services
    • Cyber Security Services
    • Hosted Telephony Services
    • Clean Power
  • About
  • Blog
  • Contact
  • 0203 759 5052
Close Menu
A8-Bristol-Myers-Squibb

Bristol-Myers Squibb Pharmaceuticals

A8-Bristol-Myers-Squibb

Client Name: Bristol Myers Squibb Pharmaceuticals

360ict Service: Managed ICT Services

Client Location: Hounslow, Middlesex

Client Challenge:

Bristol Myers Squibb are a global biopharmaceuticals company which develops and produces medicines. Their main UK offices in Hounslow had an internal IT support team but required some assistance in guaranteeing support of the sales force.

The large field based sales force had laptops upon which they were reliant and needed in order to achieve their targets. These were often going faulty due to heavy usage and accidents.

Our Solution:

A support contract was drawn up with an inventory of all systems including all desktops and printers. 360ict provided an on-site engineer alongside stock of parts held on site particularly for the Printers and the Laptops. The 360ict engineer ensured that current images of builds were maintained and quick repair or setup of replacement laptops could be achieved for the field sales team.

The additional engineer ensured the parts stock was constantly replenished so that repairs could be completed at once, meaning that field service staff in particular were never left unable to perform

Client Result:

Our service ensured 100% deployment of the team, higher levels of staff motivation and increased sales.

Client Testimonial:

“Seeing sales personnel unmotivated and failing to perform and staff hanging around sharing devices at times was unacceptable and needed a new approach than just the reactive approach of our IT team. Just employing further members of the team was not going to solve the problem but with the 360ict Managed Service, the support of the organisation and parts inventory we were able to support the sales and office staff much more effectively and efficiently”

The Air League Brown Rudnick

    Contact Us

    Bromley, Croydon & South London office
    (Sales & Technical).

    Provident House
    6-20 Burrell Row
    Beckenham
    Kent
    BR3 1AT

    Telephone: 0203 759 5052
    Fax: 0208 650 3627

    Quick Links

    Testimonials
    Areas Served

    -

    Central London Office

    Nova South
    9th Floor
    160 Victoria Street
    London
    SW1E 5LB

    Telephone: 0203 759 5052
    Fax: 0208 650 3627

    360ict Youtube Channel360ict Linkedin Profile360ict on Twitter360ict on Facebook
    © 2020 360ict Ltd, 160 Victoria Street, Westminster, London SW1E 5LB, UK Tel: 0203 759 5052
    Powered by WordPress • Themify WordPress Themes

    Complete IT infrastructure cover, with instant user support and remote installations. Get 50% off our Premium Support Service until the end of March 2021

    Contact us Now!