360ict Service: Telephony
Client Location: St James, London
Union Bancaire Privee is an Investment Bank based in Geneva with a global presence.
The London office of the bank has utilised an Avaya telephone system for the past 22 years which was installed in St. James Square with some 300 extensions. This required on-site support and regular updates as well as linking to the Etrali Dealer board. The two systems were not of the same era and were not initially communicating.
360ict had supported the Telco at UBO since its installation back in 1998, and with its deep knowledge of communications was able to enable the two systems to “talk” by placing a more recent IP office as a link between the now obsolete Avaya and the new Etrali Dealer board.
Communication across all departments, the system giving the company the ability to communicate with all staff and provide information to a remote field engineering workforce. Holiday, overtime and staff training records now all fully automated and tracked in one place with line managers having full view and reporting records on all staff.
The new dealerboard went live on time and within budget as the IP office was sourced from 360ict loan stock, which could be provided without charge as part of the support agreement.
” 360ict have provided a constantly high level and personal service to the Bank for some 20 years plus.”