Client Name: London First
360ict Service: Telephony
Client Location: London
LF is a premium business membership and lobby group based in Central London.
LF required a one stop shop for its voice and data service provision and wished for the company to provide an on site engineer 2 days per week with the technician to have the ability to resolve both telco and data issues.
360ict with its voice and data services was able to cost a pro – active service with a data engineer attending twice weekly or on demand. The engineer was also able to fix first line telco issues and would seamlessly escalate telco switch issues back to base for senior remote resolution.
All teams at LF were provided with a premium technical support service, in order to be able to deliver a premium service to its members.
“We are delighted with the service we receive from 360ict on our computing and telephony, and would not hesitate to recommend their services.”