Client Name: Lloyd James Broking Services
360ict Service: IT Support Services
Client Location: Dartford, Kent
Client Challenge:
Lloyd James Media is an innovative, multi-channel data agency which specialises in connecting relevant brands with potential customers.
Whilst having an in house IT development team, internal user support was prioritised as secondary to the production systems, hence the management decided to consider out sourcing this part of the support.
Our Solution:
360ict had provided support to LJ in the past and LJ were pleased to consider a future partnership.
We invoked our Pay Per Desk plan with AV, and complete remote support and monitoring and system updates, only involving the development team should a switch need to be flicked or a system physically reset to save a call out fee.
Client Result:
Overall productivity increased and the burden of day to day internal service level was outsourced at low cost increasing the surplus.
Client Testimonial:
“We were pleased to engage 360ict again, and found them to be sympathetic to our needs and efficient in their service delivery.”