Client Name: Citipost
360ict Service: Managed ICT Services
Client Location: Woolwich, London
A privately owned fulfilment and delivery business with its headquarters in Woolwich SE London, the organisation had brought in a Management Consultant to help with it’s continued steady growth and future expansion plans.
The Management Consultant established within his plans the need for a full time IT support role to assist in implementing new systems to streamline the organisations handling processes. However, there was also the need for this individual to have the support of a more senior technical team at times within projects whereby additional skills and resources would be required.
360ict were selected as the IT partner to provision and train a full time engineer to be deployed to the site with a fully managed IT service contract and team to provide cohesive and effective support.
An engineer was selected from 360ict’s team to work alongside the Management Consultant on a daily basis full time at the Citipost headquarters.
A fully managed IT service was initiated enabling the business owners and management to rely on their systems to support their continued expansion plans.
The uptime of the system was maintained at above 99.7% which was a major contributing fact to jobs and billing being ahead of target.
“In 360ict I found a strong management and technical team whom I could put my trust in to get the job done allowing me to concentrate on the bigger picture”