Client Name: Carmelite Chambers
360ict Service: IT Support Services
Client Location: City of London
Client Challenge:
Carmelite Chambers wished to move to a new case management system and infrastructure which would be flexible should the firm wish to relocate, and also to handle the mobile needs of its barristers.
Alongside this, they needed to move over to the CJSM encrypted email solution, which would involve the need to organise training with each of the 90 Barristers at their various locations at times to suit their court commitments.
The Chambers also had a legacy telephone system which required continued support and including in the overall support plan.
Our Solution:
360ict relocated all services to their data centre, with a small portable server on site for file and print. Support costs have been fixed, based upon a charge per user which can be increased or decreased dependant on workload.
We made our helpdesk fully available to the barristers in order that they could be set up when they were not in Court, and all individual updates were completed within 3 months.
The legacy telco system was included in the support plans meaning that the Chambers had one number to call for all issues.
As one of the largest Criminal Chambers there was an urgency to bring in the CJSM system and data encryption on all the Barristers systems in order to comply with new laws. All systems are now fully compliant and the Barristers are all using the CJSM system to receive and file court documents.
Client Result:
The infrastructure is now very portable, with data fully migrated to the new system with email transport via CJSM all within a “per person” budget model to assist with managing costs.
Client Testimonial:
“A complex process which was managed professionally and with very little upheaval to the day to day working of the Chambers thanks to the brilliant and dedicated project team at 360ict.”