Client Name: Bank of England
360ict Service: Pay As You Go
Client Location:City of London
The Bank of England had an in-house IT team to manage their in-house systems but do at times require additional resource.
However due to strict security restrictions they cannot just call in additional resource when special projects are utilising the regular team. Suppliers must be thoroughly vetted and added to the Bank’s Preferred Supplier List.
360ict’s Pay As You Go service which provides full access to all its services including Helpdesk User Support, Helpdesk remote support, On-Site support for network equipment and on-site Printer repairs covered all the elements required by the Bank in one supplier.
We identified a selection of engineers who could cover all the aspects that may be required by the Bank and these were checked and added to the banks approved list and we formed a solid relationship with the incumbent team to provide additional support services as required.
Backup support from 360ict to the in-house team meant that staff had the confidence of knowing additional support was available when needed.
Operational service levels continued to be met specifically when special projects were also a priority.
The internal IT departments reputation was enhanced by calls being closed within SLA.
“The Bank have stringent policies and processes and suppliers must adhere to these. This makes it difficult to call in help at busy times so identifying 360ict who could provide additional support at a moment’s notice has greatly helped ensure the smooth running of our systems.”