Client Name: Arabic Ruling Family London Residence
360ict Service: Telephony
Client Location: Mayfair, London
Client Challenge:
The Facilities Manager at the London Residence of an Arabic Ruling Family required a Telco Support Company that would be sensitive to the Arabic ways should they be required to attend site for any works on their telephone system and WIFI Network.
The living areas were segregated between men and women, and a very discreet level of behaviour and dress was required.
Any major works were to be planned when the house was not occupied, also if disruptive works had been planned, and family arrived in the UK these works would have to be cancelled sometimes at very late notice.
Ultimately, the uptime of the systems was paramount but equally so was the way the service was delivered especially during the months of Ramadan when some of the residence would become nocturnal and access to floors / rooms would be restricted.
Our Solution:
360ict with its long history of business relationships in the Arab world was selected to manage the WIFI and Telephone Systems. A complete set of drawings showing the layout of the house was maintained with remote access set up to minimise attendance at the house.
The House Manager had Board Level contact at 360ict to ensure that messages were speedily relayed to installation and support teams should HRH arrive without warning and works need to be rescheduled.
The works were completed by members of 360ict who had worked in the Arabic environment and so were familiar with customs and behaviour.
Client Result:
360ict has been supporting this function for some 15 years now and the relationship has worked out very well for the Facilities Team , with our service being completed without being noticed.
This has contributed to the high reputation of the Facilities Team for getting the job done.
Client Testimonial:
“The 360ict team have been superb at understanding and working within the constraints of a residential property owned and occupied by such highly prestigious individuals who expect things to be available and in full working order at all times.”