Client Name:The Mercers Company
Client Location:City of London
360ict Service:Pay Per Desk
The Mercers’ Company is the Premier Livery Company of the City of London. They make substantial grants to support education, general welfare, church and faith and arts and heritage. Also a network of almshouses and other homes for the elderly are managed by the charitable trusts associated with the Company.
In house there is an IT resource, however their main priority are special projects and event support. There are 30 + internal users as well as 16 additional sites at their Almshouses which all need sporadic support across the country; with the in-house team not always able to meet the demand.
360ict-itsupport.co.uk invoked its Pay Per Desk support provision to include the remote sites. This provided Mercers with a one stop shop for all of its ICT issues including the telco switch, which although was supported by another provider had the fault calls all routed and handled via 360ict Help Desk.
invoked its Pay Per Desk support provision to include the remote sites. This provided Mercers with a one stop shop for all of its ICT issues including the telco switch, which although was supported by another provider had the fault calls all routed and handled via 360ict Help Desk.
The reputation of the IT department was maintained within the organisation and cost benefits were achieved with an improvement in up-time, especially at the remote sites.
"Over the past 8 years, 360ict have been invaluable in widening the support offering to our user base and internal clients."
Client Name:The Army and Navy Club
Client Location:St. James, London SW1
The Army & Navy Club (or the RAG as it is known) is a Private Members Club in St. James’s London, originally founded for former and serving officers of the British and Commonwealth Armed Services.
Their prestigious premises has various Bars and Restaurants, Accommodation and Private Venue Hire. It relies heavily on its IT Infrastructure to take manage all bookings for its many prestigious members and the various facilities it offers.
With a full time IT Manager tasked with supporting all the systems within the club a systems partner was required to give the additional support and expertise required.
360ict were selected in 2004 to partner with the IT Manager and provide the backup support for the IT infrastructure.
Primary and Secondary Engineers were allocated and spent time ensuring knowledge transfer and full understanding of the systems. These engineers were then able to fully cover during holiday or other absences.
360ict have now been supporting The RAG for 12 years and have in that time provided consistent and effective backup support. Over the years we have upgraded and installed new infrastructure as required, provided IT consultancy as well as support. The RAG are running a fully Virtualised network with no single point of failure and have not had to employ any other personnel or services.
Front Desk booking and billing systems are 100% operational, translating into a seamless check in and check to include all restaurant bookings.
“The relationship with 360ict has always been a smooth and supportive one. They have continually provided cohesive back up ensuring that I am able to provide the club with effective and comprehensive support and system up time. It has become over the years and very strong and supportive partnership”
Client Name:Carmelite Chambers
Client Location:City Of London
Carmelite Chambers wished to move to a new case management system and infrastructure which would be flexible should the firm wish to relocate, and also to handle the mobile needs of its barristers.
Alongside this, they needed to move over to the CJSM encrypted email solution, which would involve the need to organise training with each of the 90 Barristers at their various locations at times to suit their court commitments.
The Chambers also had a legacy telephone system which required continued support and including in the overall support plan.
360ict relocated all services to their data centre, with a small portable server on site for file and print. Support costs have been fixed, based upon a charge per user which can be increased or decreased dependant on workload.
We made our helpdesk fully available to the barristers in order that they could be set up when they were not in Court, and all individual updates were completed within 3 months.
The legacy telco system was included in the support plans meaning that the Chambers had one number to call for all issues.
As one of the largest Criminal Chambers there was an urgency to bring in the CJSM system and data encryption on all the Barristers systems in order to comply with new laws. All systems are now fully compliant and the Barristers are all using the CJSM system to receive and file court documents.
The infrastructure is now very portable, with data fully migrated to the new system with email transport via CJSM all within a "per person" budget model to assist with managing costs.
“A complex process which was managed professionally and with very little upheaval to the day to day working of the Chambers thanks to the brilliant and dedicated project team at 360ict.”
Client Name:Lloyd James Broking Services
Client Location:Dartford, Kent
Lloyd James Media is an innovative, multi-channel data agency which specialises in connecting relevant brands with potential customers.
Whilst having an in house IT development team, internal user support was prioritised as secondary to the production systems, hence the management decided to consider out sourcing this part of the support.
360ict had provided support to LJ in the past and LJ were pleased to consider a future partnership.
We invoked our Pay Per Desk plan with AV, and complete remote support and monitoring and system updates, only involving the development team should a switch need to be flicked or a system physically reset to save a call out fee.
Overall productivity increased and the burden of day to day internal service level was outsourced at low cost increasing the surplus.
"We were pleased to engage 360ict again, and found them to be sympathetic to our needs and efficient in their service delivery."
Client Name:Green Island Holidays
Client Location:London W1
An independent and specialist Travel Agency based in W1 who had relied on an in-house employee for IT support.
After implementing a new, more sophisticated technical solution for the Company, a greater level of on-going support was required.
As a business which identified itself as needing flexible support which would offer higher levels of help at critical busy times and less support at quieter periods the 360ict Pay Per Desk modular support solution was implemented.
The Pay Per Desk contract allows managers to instantly upgrade the level of support they require, decrease the number of users or support modules they need as per the needs of the business.
With a complete new ecommerce system implemented the management of GIH were able to ensure that the business had full systems support at levels required for the various levels of the business.
“We couldn’t recommend 360ict highly enough, they transformed our business and are always available for on-going support and advice, even to the point of sitting over a coffee and assisting us in envisaging our future IT requirements and strategies”
Client Name:Light Bureau
LB is a specialist, global lighting consultancy which had a failing network and escalating costs due to loss of uptime, quick fix investment and heavy licencing charges as well as needing to replace an aging telephone system.
They quickly needed to rationalise their infrastructure, upgrade essential but failing units, audit their complex software licence schedule and implement a support schedule that was scalable dependent on their project workload.
Existing support was from a sole trader with low contingency for busy periods or their own holiday or sickness cover.
360ict has a stable team of over 12 technicians, so from day one was able to provide a continuity of stable support cover.
The Pay Per Desk Managed Service plan provided a full support service that could increase and decrease with staff compliment to include support of the telephone switch until a replacement could be selected and implemented.
The infrastructure was reviewed and the crucial elements were replaced with new faster units, using the best of the existing as back up and file and print servers.
360ict undertook a complete review of their licencing highlighting that they were over licensed renewing automatically on a myriad of software which was no longer in use.
The upgraded system provided stability to enhance productivity, boosting the output of the team, and supported revenue growth.
Large reduction in on-going licencing costs, a system giving 100% access to designers 24/7
“The Company is reliant on IT but was burdened with heavy costs and yet substandard systems which were hindering important and expensive designs. We needed an IT support company that would really work with us and not simply put more systems in place which did not effectively work for our business. We also needed the type of partner that would understand and go that extra mile when we had big tenders to complete and offer that additional 24/7 support to our designers. 360ict have been a truly supportive part of our business”
Client Name:Saud and Company
Client Location:Euston and Bexleyheath
360ict Service:Pay Per Desk Support
Saud and Co are a small insolvency practice based in Euston and Bexleyheath. They run a Cloud based application for their case management along with MS Office, relying heavily on secure access to spreadsheets for case reconciliation.
Support needed must be patient and practical due to the multi lingual workforce with emphasis on stringent back up policy and managed costs.
A simplistic system with streamlined processes. A NAS to hold central files with easy shortcuts set up and systems locked down to ensure that users could easily access, update and save company documents and spreadsheets with daily on-site and on-line back up
Electronic filing system implemented through consultancy and understanding the needs of the practice. All practitioners and staff able to work efficiently and effectively.
Case management systems efficiently updated, ensuring regulatory control and management of fees benefiting cashflow.
This also assisted the practice immensely during their regulatory bodies inspections, meaning they were completed in good time and with positive reports.
“We were forever searching for documents and had a culture of relying on paper filing systems as our safety net. With a new streamlined system which all staff were fully trained in we can now access our case files quickly and are now working much more efficiently. 360ict have removed much of the workplace stress amongst the office staff.”
Client Name:The Air League
The Air League is a Charity whose core purpose is to be “an influential champion for aviation and aerospace in challenging times, with a small team which has much expertise, but not in IT systems and support.
They needed to outsource this function to a Company that would value their business and keep to a strict budget.
360ict’s Pay Per Desk all inclusive service, directly managed all workstations ensuring that issues were resolved, before they became critical.
A modular service offering has meant that even small charities can access solid business systems and support. Furthermore, 360ict’s Managed Hosted Email has meant that new email addresses can be temporarily added for specific campaigns without incurring high overheads or long contract terms.
Our involvement ensured that fund raising could continue unhindered by IT issues with minimum downtime.
The environment now secure in respect of data back up and protection.
“360ict were brilliant at communicating with us and training us so we are all confident and happy with the new systems and processes. They’re engineers are always patient and helpful and take time to explain things in non technical jargon”
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Bromley, Croydon & South London office (Sales & Technical).
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Telephone:0208 663 4000
Fax:0208 650 3627
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