360ict ServiceCloud and Data Centre Services
A family run Forklift Truck hire and maintenance business which needed advice and guidance to provide document storage and sharing. Client was running on standalone systems without any shared resources.
One of 360ict’s Client Services team met with the client and discussed the options available.
A small LAN was established at the clients premises allowing all staff access to the Company’s CRM system and file sharing and a NAS backup installed for DR.
A proposal was generated and accepted and an Installation Plan put together detailing the steps to be taken for installation, data migration, configuring network shares and backup and move to cloud email.
Client utilised Goldmine CRM which was upgraded.
A fully managed Pay Per Desk Agreement was also drawn up for support post installation.
The team as a whole can now actively share data tomanage their customers information improving service and sales.
“We were seeking a local company to advise us and assist us in getting our CRM system upgraded and enabling all staff to access it. We were really pleased with their comprehensive advice and smooth installation. We’ve even called them to ask advice about home systems!!”
Client NameCroydon Development Youth Trust
360ict ServiceTelephony Services
The C.Y.D.T Works with disadvantaged young people providing engaging, imaginative and innovative programmes such as the Croydon Community Bus, Alternative Education Provision, Crime Diversion Schemes, Art and Music Projects and Family Projects. Also provides bespoke programmes for others such as schools and pupil referral units. CYDT mainly operates within Croydon, but can provide some provision in neighbouring boroughs including Merton.
They required a cost effective support contract for their aging Panasonic telephone system.
The system was obsolete, but provided a reliable function within the not for profit organisation.
Without new budget to replace,
placed the system under cover, however with a F.o.C. working "second hand" system on site as back up and / or for spare parts should these be required.
This meant that the organisation could continue to utilise the legacy system, even though other support organisations had declined to provide any service whatsoever.
"360ict have saved the day for us here at C.Y.D.T. with most issues resolved over the phone."
Client NameSmith & Nephew
Client LocationStrand, London
360ict ServiceData Centre Services
The Head Office of S&N is on the Strand where the main Board are located. Their IT Services are located in York supporting the organisation throughout the UK.
It was identified by The Board that additional Disaster Recovery and Business Continuity Plans needed to be put in place for the systems in London by 360ict as the incumbent support company.
A data centre was selected and a full replicated system was setup with real time data mirroring.
After initial testing a program of quarterly DR test scenarios was deployed whereby 360ict engineers were fully involved in creating and testing a DR situation alongside the client team.
The Smith and Nephew IT Manager reported back to the Board that the additional DR facility was not only in place but also regularly tested.
“The service that 360ict offer has always been exemplary and professionally executed and taking the whole DR solution and implementing it was painless.”
Client NameHillgate Travel
Client LocationLondon, Hampstead and High Wycombe
360ict ServicePrinter Fleet Services
An independent Business Travel Management Company with offices in North West London and High Wycombe, Hillgate Travel required a reliable support company to service and repair their Printer Fleet at both of their offices.
360ict were contracted to provide a printer support agreement in 2000 for all of the organisation’s HP Laserjet Printers.
A successful relationship which has continued to provide the levels of support for the past 16 years.
“360ict deliver good support and their engineers have always been courteous and polite. We have had no reason to change our support provider as they have always provided the levels of support which we require and understand the needs of our business.”
Client LocationWapping, London
360ict ServiceCloud and Data Centre
ADAB is a small charity passionate, about improving employment outcomes from those with challenging backgrounds.
It required a cost effective and portable data platform for email which did not utilise prime office space for equipment room based servers.
360ict migrated their internal systems to its own data centre and provided a complete support package to all members of the team and external consultants enabling them to work from Client site or on the road via laptop, tablet of smart phone.
ADAB were able to use more of its budget to support its outcomes, still maintaining a high visibility data comms service to both internal and external clients
"We have found 360ict to be a very flexible IT partner, and were delighted that they have supported and engaged in our passion for giving employment opportunities for all".
Client NameLand Data
Client LocationHolborn, London
360ict ServiceBuilding and Relocation Services
End of lease on current property so needing to relocate entire business to new premises.
360ict have Project Management capability to assist its clients with all aspects of relocating a business. After initial meetings with the Project, lead times and plans were drawn up and agreed by all.
The 360ict Project Management Team liaised with all other services to ensure a smooth relocation with minimum disruption to the business.
Land Data were successfully relocated in one day with all IT infrastructure implementation being undertaken by us. Phone lines and Broadband services were managed for a smooth transition to the new premises.
"“The team at 360ict were fantastic and took all the anxiety out of our move. From our first meeting they were there all the way guiding us ensuring that we had all bases covered as well as ensuring our IT infrastructure was live on the Monday morning when we were fully operational at our new premises.”".
Client NameRichard Glen
Client LocationCroydon, London
360ict ServicePay As You Go
The client is a sole trader working from home who was experiencing problems whilst creating a presentation involving multiple spreadsheets.
After making a call to our Helpdesk one of our Customer Service Team dialled remotely onto to the clients system and spent several hours working through the presentation and as providing an on-line tutorial to the client.
A simple call to our helpdesk resulted in the customer not only getting their presentation completed on time, but also being provided with training for future use.
A comprehensive business plan was completed on time, and skills transferred to assist with future versions.
“360ict made it so simple for me to access support just when I needed it. I was tearing my hair out and called in desperation and was simply put through to an engineer who was an absolute whizz but also took the time to not only repair my documents but also talk me through how and what he’d done”
360ict ServiceManaged Services
Initially a small business which needed assistance to manage the predicted growth both in terms of number of employee’s and upgrade to the system infrastructure. The client was using a Cloud based CRM system but had no network infrastructure or file sharing.
The company was using a PC for as file server, and receiving support from a small provider who had little contingency for when he was on holiday or off sick.
It was identified that the client needed an in-house network and should move off of POP3 emails on to a full business email solution.
A new MS Exchange and Domain Server were purchased and installed thus creating a premised network. Domain and emails were migrated over and complex calendar sharing and synchronicity facility was also configured.
The new system meant that the office staff could now book engineers into on-line calendars instantly and respond to customer requests for callouts immediately thus increasing the efficiency and effectiveness of their call handling ten fold.
“The systems and 360ict’s support has been phenomenal in shaping the organisation and its success”
Want to read more? We have 20 pages of customer testimonials.
Bromley, Croydon & South London office (Sales & Technical).
6-20 Burrell Row
Kent, BR3 1AT
Telephone:0208 663 4000
Fax:0208 650 3627
Central London Office
160 Victoria Street
Telephone:0203 759 5052
Fax:0208 650 3627