With the Travel Industry becoming more and more on-line focused, the business needed a strategic support partner who could assist them in upgrading their systems and also in ensuring that they would able to move to a complete e-commerce based system for sales and financials.
Also during a significant restructure, HR systems and processes required implementing to ensure compliance with employment regulations.
After an initial brief our 360ict Client Services specialist undertook the task of liaising and going through documentation provided by credit card and airlines to understand and meet their strict requirements.
New systems and a file Server were specified and a new network was designed alongside appropriate backups and Firewalls to ensure industry compliance
The Agency had a new up to date network installed with complex network and system security to allow them to move to a full ecommerce bookings solution enabling customers to book on-line 24 hours a day, every day of the week.
Revenue and and profitability tripled within 2 years of new sales and HR systems implementation.
“The move to on-line bookings and ticketing was a technical minefield and one we had no idea of how to start tackling. The team at 360ict were absolutely phenomenal in spending time at our offices understanding the business and explaining the new HR processes, and then taking on responsibility of liaising with Barclaycard and the Airlines to design and implement an ecommerce solution. Quite simply they worked with us and changed our business more than tripling the turnover and profitability within the initial 2 years of its implementation.”<< Back to Testimonials