Small Business IT Support London Proactive ● Reliable ● Affordable ● Hassle-free
Let 360ict IT Support London solve your business IT problems and transform the way it works
whether using our planned IT support services or calling on us in an emergency.
INSTANT response to critical issues: email, file server, broadband failure
Proactive – Our Helpdesk Agent alerts us to issues with your systems so they can be remedied before they cause downtime.
Your users can receive INSTANT IT support via telephone or “Chat” via desktop icon whether in the office or working from home.
360ict supports businesses all over London to make sure your IT works in the most effective, convenient and affordable way.
We understand the way businesses work.
That’s because London-based 360ict has grown organically through providing small business IT support services, with outstanding customer service at its core.
Our professional and experienced approach leaves you free to focus on what matters most to you – your business.
From larger IT infrastructure issues to fixing your everyday frustrations with common IT problems:
User problems e.g. forgotten passwords
Virus & security threats
Expensive IT mistakes
Tell us what IT headaches are stopping your business from growing, thriving and even surviving in this climate – we’d love to help.
IT Support Solutions in Central London
- Choose our modular support approach which scales with your business
- Enjoy unlimited support 24/7 – all day, every day
- Instant user support via chat & telephone
- Proactive monitoring and maintenance
- Straight-talking helpdesk experts
- Software management and security patches
- Backup and disaster recovery
- Remote monitoring and remote support – technicians can share your screen to experience the issue
- Expert support engineers on-site presence when required
- 15-minute response time to critical failures
Proximity Contact Tracing
360ict’s effective solution for contact tracing customers, staff and visitors to your premises
Keep your staff and visitors safe while complying with official guidelines
Ideal for organisations of all types – hospitality, offices, shops, building sites, leisure & educational facilities
Includes proximity tracing, journey mapping and hot zone alerting
Enterprise level solutions
IT Support for your in-house team
Enjoy a hassle-free natural extension to your IT department when additional resources are needed
Benefit from extra IT support for your staff for new or ongoing projects
Free your staff from IT worries when they need to meet business deadlines
Special pricing where there are existing IT professionals on-site
We work seamlessly with your staff, environment and working practices
Holiday and sickness cover
Expert solutions for critical ICT areas
Anti-virus protection and cybersecurity
Print and email services
Migration from one system to another
Data Management Services
Data Protection & regulatory compliance e.g. GDPR
Greening your technology
For free specialist advice about your company’s ICT requirements, talk to us on 0204 538 4774
Or contact us below
We love exceeding our clients expectations
“360ict made a fantastic difference, they have been so easy to deal with, just one phone call and email and you know the job will get done leaving us to carry on with our jobs.”
“identifying 360ict who could provide additional support at a moments notice has greatly helped ensure the smooth running of our systems.”
Bank of England
Competitive and Affordable Pricing
Our IT Support service ranges from £8.00 per desk, per month
to £25 for a fully managed service, depending on volume and services needed
Please contact us for affordable bulk discounts or convenient monthly contract pricing.
Frequently Asked Questions
Ultimately, hiring managed IT support specialists means that you can save money and time.
All successful businesses now use IT on a daily basis – from maintaining a website, to using databases to needing remote working services. You can fix computing and technology headaches by hiring outside help. Utilising the support of a specialist IT consultancy has many benefits.
Using IT support specialists means your IT needs can be taken care of while you and your staff to focus on your business.
For example, IT specialists can make sure your sure your IT is working for you in the best way possible – is your website optimised for sales? Does your network connectivity hinder your work? Are your computers prone to viruses? Do your employees waste time trying to resolve IT issues?
Having expert London IT support services help on tap means that all these problems, and more, can be resolved quickly, often via remote access.
When you have an expert help you can mitigate against any unnecessary downtime which could seriously impact your business and your balance sheet.
Our clients have also been introduced to new features and systems which have made their lives easier, reduced costs, and their business more profitable.
We know it can be confusing when choosing outsourced IT support for small businesses. From computer support, data migrations, to IT security solutions, to Microsoft Windows 10 issues, or Office 365 problems, how your business functions is increasingly dependent on the mastery of technology.
Here’s what you should look for:
- A proactive IT support team with years of experience which has the infrastructure and expertise to assist you as a client. Don’t be afraid to ask potential IT support firms about their experience in helping businesses like yours. They should be able to show you customer testimonials and also demonstrate the qualifications and training of their staff.
- An IT support company which has experience of correctly identifying and fixing any problems which crop up in small businesses.
- The ability to audit and monitor your equipment 24/7 to prevent issues arising. This takes pressure off your staff so they can focus on what’s essential to your business and ensure that productivity does not drop due to IT systems issues.
- Straight-taking IT technicians who won’t blind you with jargon – we find our clients really appreciate this!
If you are a small business owner or manager and are thinking about hiring an IT support partner then fear not – talk to us about outsourcing to a first class IT support provider in London, and you can focus on running your business.
Some IT agencies only come to the rescue whenever there is a problem. You call the service desk; they give you a support ticket number, you wait until they get round to sorting whatever problem you’re having.
Although there is absolutely nothing wrong with this kind of support (in fact many IT companies will spend the majority of their time doing this anyway), there are better ways of supporting a customer in a small business.
- At 360ict IT support London we reduce the number of complications by being one step ahead when it comes to managing your business. We monitor your network 24/7 for any difficulties and are able to tell you if something is going to malfunction.
- We have invested heavily in network monitoring software and our expert engineers will be in touch with you if they spot anything, helping to avert disaster.
- In a smaller business, it’s likely that everyone knows one another – your 360ict IT support technician will get to know how everyone works and understand your business requirements better. It means we can deliver a higher standard of customer care.
360ict understands how small and medium sized companies work and our clients benefit we we aim to make their IT systems work for them, not against.
360ict Ltd is a reliable and trustworthy London IT support company with many years of experience in providing excellent IT support, IT services and security for our clients.
Yes, our Pay-As-You-Go pricing gives you the very best IT solutions on hand when you want them.
We understand that the needs of SMEs differ from month to month. It’s important that IT support is flexible and can be scaled up, or down, when needed.
For most SME’s cash-flow is vital. Income may not be steady month-to-month. Cost effective Pay-As-You-Go pricing allows you to have the very best IT solutions on hand when you want them. In some cases signing up to a long-term contract with an IT support providers may mean that you’re wasting money when you should be putting the budget in other places.
We know that businesses vary in size, sector and available IT skills, so it makes sense that their needs will differ. That’s why at 360ict we support London companies by offering flexible and scalable support, on-site if necessary, otherwise through remote access.
The short answer is ‘Yes definitely!’
In fact, as a growing business, you may be more vulnerable to cyber attacks and data breaches because you may not yet have the cyber protections of larger firms. We ensure your security features are in place, effective and affordable.
Research shows that small and medium businesses are targeted by cyber criminals who exploit gaps in their cybersecurity, even not setting wifi protections correctly. Firms have found themselves victim to invoice fraud, ransomware and phishing scams. As a result they have lost money and damaged their reputation.
Data protection regulations also now mean that businesses can fall foul of the law if they do not take adequate steps to protect their customer and staff data. Cyber security services are essential to all businesses, no matter the size.
360ict can help you before things go wrong. We have expertly trained staff to deal with your cyber security and give you peace of mind.
If you run a small business, then you will be familiar with the problems that computers and IT can bring. For businesses that are smaller, the likelihood is that your IT needs will be dealt with by the most competent person on the team.
However, in the long run, this IT strategy won’t work and isn’t cost effective, as the person in the group who ends up fixing all of the issues is removing them from their core activity, and may not have the skills or time to be able to learn, let alone, keep up with new developments in IT.
If you own or run a small business in London, then you ideally want your entire team to focus on growing and expanding your enterprise. Instead, they waste energy by dealing with technological problems again and again. From data migrations, to IT security solutions, to Windows 10 issues, how your business functions is increasingly dependent on the mastery of technology.
360ict small business IT support in London keep at the cutting edge of IT systems development, with an industry leading, highly trained and skilled team of engineers.
Some small business IT support companies in London only come to the rescue whenever there is a problem. You give them a ring; they give you a ticket number, you wait until your account manager gets round to sorting whatever problem you’re having.
Although there is absolutely nothing wrong with this kind of support (in fact most IT companies will spend the majority of their time doing this anyway), but there are better methods of supporting a customer.
A good IT consultancy can help reduce the number of complications by being one step ahead when it comes to managing your business. They should monitor your network 24/7 for any difficulties, and be able to tell you if something is going to malfunction.
At 360ict we have invested heavily in network monitoring software and our experienced team of expert engineers will be in touch with you if they spot anything, helping to avert disaster and keep your business operations running.
In a smaller business, it’s likely that everyone knows one another and it’s essential to have the same sense of camaraderie with your IT support technician too. If they get to know everyone and how everyone works, they will understand your business requirements better and deliver a higher standard of customer care. Being prepared doesn’t just mean sorting problems before they happen, and sending you the occasional email.
For most SME’s cash-flow is king. Income may not be steady month-to-month. Pay-As-You-Go pricing allows you to have the very best IT solutions on hand when you want them. In some cases signing up to a long-term contract with an IT partner for a set monthly fee may mean that you’re wasting money some months when you should be putting the budget in other places.
Don’t be afraid to ask what kind of experience your chosen IT services provider has in managing and helping small businesses. Look for customer testimonials. Have they worked with customers in your sector? Can they demonstrate that they have worked with enterprises who have grown? Ask questions – it’s your chance to find out if they can handle a business like yours. At 360ict Ltd we have many first class testimonials and customer case studies on this website.
Having relevant and proper qualifications is crucial. Because technology changes so fast, it’s important to see that the IT support staff are getting regular training and are updated on the different changes. This is for your peace of mind so you know that you are getting the best help that you can get. Don’t be afraid to ask for qualifications, training, certificates and anything else that can prove how efficient and adept they are at getting the job done.
If you are a small business in London, you will understand the value of getting things done efficiently. You spend too long on something, struggling with Microsoft updates, backups and keeping information secure. The same ethos should apply to your chosen IT support partners. If your network goes down or you have a cloud computing issue, and the IT support techs take hours to get back to you and then hours to sort it out – that can end up as a whole day wasted because of poor response times, or lack of remote support.
Having our experienced team behind you that can get the job done correctly is super important because it will mean you can get back to work sooner and aren’t losing any valuable hours sitting around doing nothing. A good IT firm should be able to respect this, offer stellar customer service, and provide the assistance you require as quickly as they can.
At 360ict IT Support London, our priority response for a critical issue is 15 minutes. Our London office is hub for serving customers in Greater London, and our remote IT service means we don’t need to visit your premises, or intrude on staff working from home.
Cyber Essentials is a UK Government backed scheme designed to help your business protect itself against the most common cyber attacks. Regardless of the size of your business Cyber Essentials is a vital part of protecting your business, staff, customers, and suppliers.
Having a team of IT experts that understands the importance of Cyber Essentials and all aspects of data security is essential. I you’re a running a growing business, you can end up being more vulnerable to cyber-attacks and breaches, making backup and recovery a vital component of your disaster planning.
Making sure your IT support company is looking out for you in this respect is crucial. There is no point in having a great network and well-running computers when they could be hacked at any moment. Make sure the partners that you have chosen have the training and expertise to deal with your cyber security.
Whether you’re an established firm, a small business, charity or a growing SME, you rely on your information technology to perform without letting you down. IT failures such as screens freezing, documents failing to upload or data backup disasters can be frustrating, costing you precious time and money.
Poor cybersecurity can be even more costly if viruses infect your infrastucture, or when cybercriminals get hold of your data leaving you vulnerable to theft and reputation damage.
Getting an IT support service for your business activities is a natural step. Don’t wait until things go wrong. We can assess your systems and make sure they are running efficiently and securely. Make it part of your business strategy to pay more attention to your information and communications technology before problems turn into expensive emergencies.
Businesses will vary in the type of IT support they need according to their size, sector and the skills available among existing staff. That’s why we have flexible solutions for IT support for small businesses ready to help you in the way that you want, when you need it. Our IT support contracts are understandable and our small business IT support packages are designed to offer flexibility and peace of mind.
We understand that in-house IT teams sometimes need extra help. You may need additional IT support for increased day-to-day activities, meeting crucial deadlines or to help bed in that special new project. We are experienced in working with existing IT staff to boost to your IT function, just when and how you need it. It may be a helpdesk support service, holiday cover or special projects such new business system integrations – our IT technicians can collaborate with your staff to give you seamless small business IT support.
Some firms prefer to concentrate on what they do best and leave all of their IT to professionals. They’re not alone – SMEs are increasingly outsourcing their IT needs to reliable IT partners as a way of increasing efficiency and productivity. You can avoid the headache and complexity of dealing with your IT by letting us handle your IT management. Take advantage of our comprehensive range of managed IT support services with our All Inclusive Pay Per Desk Managed Service.
Our IT specialists and technicians are trained to provide the best IT solutions for the particular needs of your business. The right IT support can make a real difference to your business. You can be freed to focus on what you do best with the extra reassurance about our level of expertise and service. Whether it’s responding to your alerts about an IT problem or our being proactive about optimising your managed IT infrastructure, we take a pride in helping clients achieve their best, and providing impeccable customer service.
360ict Ltd is a reliable and trustworthy IT support company with many years of experience in providing excellent IT support, IT services and IT security solutions for our clients. Whether it’s for London-based small and medium sized businesses or for firms elsewhere in the UK, 360ict IT support London can help make your technology work more efficiently and securely.
One final thing – if an IT company is hesitant or outright refuses to provide you with evidence for any of the above then don’t bother. Reputable companies should have no problem providing this information, they only reason they won’t is if they have something to hide.
However you found us – by word-of-mouth recommendation, or searching for “IT support London” or “IT support near me”, get in touch on 0204 538 4774 and discover the difference 360ict IT Support London can make to your business.