IT SUPPORT, TELEPHONY AND IT POWER IN CENTRAL LONDON Expert ICT solutions for your business

What Our Clients Say About Us

“360ict made a fantastic difference. They have been so easy to deal with, just one phone call and email and you know the job will get done leaving us to carry on with our jobs.”

“Having found 360ict on Google, we were pleased with the ease that the transaction and service was progressed. Especially having not been an existing client”

“With our main IT and Systems support being delivered via Belgium, having a local provider who would liaise, support and identify any issues to ensure our telephony and communication systems remain available has been paramount.”

“The systems and 360ict’s support has been phenomenal in shaping the organisation and its success”

“Requests are handled professionally and the engineers are always polite, courteous and knowledgeable.”

“The relationship with 360ict has always been a smooth and supportive one. They have continually provided cohesive back up ensuring that I am able to provide the club with effective and comprehensive support and system up time. It has become over the years and very strong and supportive partnership”

MORE Testimonials

Let 360ict IT Support London solve your business IT problems and transform the way it works

Whether using our planned IT support services or calling on us in an emergency.

INSTANT response to critical issues: email, file server, broadband failure.

Proactive – Our Helpdesk Agent alerts us to issues with your IT systems so they can be remedied before they cause downtime.

Your users can receive INSTANT IT support via telephone or “Chat” via desktop icon whether in the office or working from home.

At 360ict, we support London businesses, and ensure your IT works in the most effective, convenient and affordable way.

We understand the way businesses work. That’s because London-based 360ict has grown organically through providing small business IT support services, with outstanding customer service at its core.

Our professional and experienced approach leaves you free to focus on what matters most to you – your business.

From larger IT infrastructure issues to fixing your everyday frustrations with common IT problems:

System failures
Email malfunctions
User problems e.g. forgotten passwords
Connectivity issues
Slow networks
Virus & security threats
Expensive IT mistakes

Tell us what IT headaches are stopping your business from growing, thriving and even surviving in this climate – we’d love to help.

IT Support Solutions in Central London

Choose from modular support packages which scale with your business
Enjoy unlimited support 24/7 – all day, every day
Instant user support via chat & telephone
Proactive IT support, monitoring and maintenance
Straight-talking helpdesk team
Software management and security patches
Backup and disaster recovery
Remote monitoring and remote support – technicians can share your screen to experience the issue
Expert support engineers on-site presence when required
15-minute response time to critical failures, aiding business continuity.

Proximity Contact Tracing

360ict’s effective solution for contact tracing customers, staff and visitors to your premises
Keep your staff and visitors safe while complying with official guidelines
Ideal for organisations of all types – hospitality, offices, shops, building sites, leisure & educational facilities
Includes proximity tracing, journey mapping and hot zone alerting
Enterprise level solutions

IT Support for your in-house team

Enjoy a hassle-free natural extension to your IT department when additional resources are needed
Benefit from extra IT support for your staff for new or ongoing projects
Free your staff from IT worries when they need to meet business deadlines
Special pricing where there are existing IT professionals on-site
We work seamlessly with your staff, environment and working practices
Holiday and sickness cover

Expert solutions for critical ICT areas

Cloud computing
Anti-virus protection and cybersecurity
Hosted Telephony
Print and email services
Migration from one system to another
Data Management Services
Data Protection & regulatory compliance e.g. GDPR
HR Systems
Risk Management
Greening your technology

Competitive and Affordable IT Services

A London IT support company who shows their prices on their website? This is just one of the refreshing differences in working with us.

Our IT support service ranges from £8.00 per desk, per month
to £25 for a fully managed service, depending on volume and services needed

Please contact us for affordable bulk discounts or convenient monthly contract pricing. We may surprise you.

Frequently Asked Questions About Our IT Support Services

"I’m a business-owner - why do I need IT Support Specialists?"
Ultimately, hiring managed IT support specialists means that you can save money and time.

All successful businesses now use IT on a daily basis – from maintaining a website, to using databases to needing remote working services. You can fix computing and technology headaches by hiring outside help. Utilising the professional services of a specialist IT consultancy has many benefits.

Using technical support specialists means your IT needs can be taken care of while you and your staff to focus on your business.

For example, IT specialists can make sure your sure your IT is working for you in the best way possible – is your website optimised for sales? Does your network connectivity hinder your work? Are your computers prone to viruses? Do your employees waste time trying to resolve IT issues?

Having expert London IT support services help on tap means that all these problems, and more, can be resolved quickly, often via remote access. Your dedicated account manager will ensure an exceptional customer experience.

When you have an expert help you can mitigate against any unnecessary downtime which could seriously impact your business and your balance sheet.

All our clients have also been introduced to new features and systems which have made their lives easier, reduced costs, and their business more profitable.
"What should I look for in a small business IT support services provider?"
We know it can be confusing when choosing outsourced IT support for small businesses. From computer support, data migrations, to IT security solutions, to Microsoft Windows 10 issues, or Office 365 problems, how your business functions is increasingly dependent on the mastery of technology.

Here’s what you should look for:

A proactive IT support team with years of experience which has the infrastructure and expertise to assist you as a client. Don’t be afraid to ask potential IT support firms about their experience in helping businesses like yours. They should be able to show you customer testimonials and also demonstrate the qualifications and training of their staff.

An IT support company which has experience of correctly identifying and fixing any problems which crop up in small businesses.

The ability to audit and monitor your equipment 24/7 to prevent issues arising. This takes pressure off your staff so they can focus on what’s essential to your business and ensure that productivity does not drop due to IT systems issues.

Straight-taking IT technicians who won’t blind you with jargon – we find our clients really appreciate this!

If you are a small business owner or manager and are thinking about hiring an IT support partner then fear not – talk to us about outsourcing to a first class IT support provider in London, and you can focus on running your business.
"Why should I choose 360ict to support my small business IT?"
Some IT agencies only come to the rescue whenever there is a problem. You call the service desk; they give you a support ticket number, you wait until they get round to sorting whatever problem you’re having.

Although there is absolutely nothing wrong with this kind of support (in fact many other companies will spend the majority of their time doing this anyway), there are better ways of supporting a customer in a small business.

At 360ict IT support London we reduce the number of complications by being one step ahead when it comes to managing your business. We monitor your network 24/7 for any difficulties and a support engineers will be able to tell you if something is going to malfunction.

We have invested heavily in network monitoring software and our expert engineers will be in touch with you if they spot anything, helping to avert disaster.

In a smaller business, it’s likely that everyone knows one another – your 360ict IT support technician will get to know how everyone works and understand your business requirements better. It means we can deliver a higher standard of customer care.

Our consultancy team understands how small and medium sized companies work and our clients benefit we we aim to make their IT systems work for them, not against. From cloud solutions, hardware issues, to incorporating the latest technology solutions, our service level agreements ensure your business has affordable access to award winning IT support.

360ict Ltd is a reliable and trustworthy leading London IT support company with many years of experience in providing excellent IT support, IT services and security for our clients.
"Do you offer Flexible and Scalable IT Support?"
Yes, our Pay-As-You-Go pricing gives you the very best IT solutions on hand when you want them.

We understand that the needs of SMEs differ from month to month. It’s important that IT support is flexible and can be scaled up, or down, when needed.

For most SME’s cash-flow is vital. Income may not be steady month-to-month. Cost effective Pay-As-You-Go pricing allows you to have the very best IT solutions on hand when you want them. In some cases signing up to a long-term contract with an IT support providers may mean that you’re wasting money when you should be putting the budget in other places. Outsourcing to our London based business makes economic sense.

We know that businesses vary in size, sector and available IT skills, so it makes sense that their needs will differ. That’s why at 360ict we support London companies by offering flexible and scalable support, on-site if necessary, otherwise through remote access.
"As a smaller business, do I really need to worry about cyber security?"
The short answer is ‘Yes definitely!’

In fact, as a growing business, you may be more vulnerable to cyber attacks and data breaches because you may not yet have the cyber protections of larger firms. We ensure your security features are in place, effective and affordable.

Research shows that small and medium businesses are targeted by cyber criminals who exploit gaps in their cybersecurity, even not setting wifi protections correctly, or cloud technology vulnerabilities. Firms have found themselves victim to invoice fraud, ransomware and phishing scams. As a result they have lost money and damaged their reputation.

Data protection regulations also now mean that businesses can fall foul of the law if they do not take adequate steps to protect their customer and staff data from a cyber attack. Cyber security services are essential to all businesses, no matter the size.

360ict can help you before things go wrong. We have expertly trained staff to deal with your cyber security and give you peace of mind, and exceptional customer service comes as standard.
What SMEs should look for in IT support specialists?
If you run a small business, then you will be familiar with the problems that computers and IT can bring. For businesses that are smaller, the likelihood is that your IT needs will be dealt with by the most competent person on the team.

However, in the long run, this IT strategy won’t work and isn’t cost effective, as the person in the group who ends up fixing all of the issues is removing them from their core activity, and may not have the skills or time to be able to learn, let alone, keep up with new developments in IT.

If you own or run a small business in London, then you ideally want your entire team to focus on growing and expanding your enterprise. Instead, they waste energy by dealing with technological problems again and again. From data migrations, to IT security solutions, to Windows 10 issues, how your business functions is increasingly dependent on the mastery of technology.

360ict small business IT support in London keep at the cutting edge of IT systems development, with an industry leading, highly trained and skilled team of engineers.
London Based Managed IT Support
Some small business IT support companies in London only come to the rescue whenever there is a problem. You give them a ring; they give you a ticket number, you wait until your account manager gets round to sorting whatever problem you’re having.

Although there is absolutely nothing wrong with this kind of support (in fact most IT companies will spend the majority of their time doing this anyway), but there are better methods of supporting a customer.

A good IT consultancy can help reduce the number of complications by being one step ahead when it comes to managing your business. They should monitor your network 24/7 for any difficulties, and be able to tell you if something is going to malfunction.

At 360ict we have invested heavily in network monitoring software and our experienced team of expert engineers in our London office will be in touch with you if they spot anything. Proactive monitoring helps avert disaster and keep your business operations running.
A Reliable London IT Support Service
Don’t be afraid to ask what kind of experience your chosen IT services provider has in managing and helping small businesses. Look for customer testimonials. Have they worked with customers in your sector? Can they demonstrate that they have worked with enterprises who have grown? Ask questions – it’s your chance to find out if they can handle a business like yours. At 360ict Ltd we have many first class testimonials and customer case studies on this website.

Having relevant and proper qualifications is crucial. Because technology changes so fast, it’s important to see that the IT support staff are getting regular training and are updated on the different changes. This is for your peace of mind so you know that you are getting the best help that you can get. Don’t be afraid to ask for qualifications, training, certificates and anything else that can prove how efficient and adept they are at getting the job done.
Data Security Services Provider
Cyber Essentials is a UK Government backed scheme designed to help your business protect itself against the most common cyber attacks. Regardless of the size of your business Cyber Essentials is a vital part of protecting your business, staff, customers, and suppliers.

Having a team of IT experts that understands the importance of Cyber Essentials and all aspects of data security is essential. If you’re a running a growing business, you can end up being more vulnerable to cyber-attacks and breaches, making backup and recovery a vital component of your disaster planning. We are abreast of the lastest cyber security trends.

Making sure your IT support company is looking out for you in this respect is crucial. There is no point in having a great network and well-running computers when they could be hacked at any moment. Make sure the partners that you have chosen have the training and expertise to deal with your cyber security.

Whether you’re an established firm, a small business, charity or a growing SME, you rely on your information technology to perform without letting you down. IT failures such as screens freezing, documents failing to upload or data backup disasters can be frustrating, costing you precious time and money.

Poor cybersecurity can be even more costly if viruses infect your infrastucture, or when cybercriminals get hold of your data leaving you vulnerable to theft and reputation damage.

Getting an IT support service for your business activities is a natural step. Don’t wait until things go wrong. We can assess your systems and make sure they are running efficiently and securely. Make it part of your business strategy to pay more attention to your information and communications technology before problems turn into expensive emergencies.
I need support for my existing IT team
We understand that in-house IT teams sometimes need extra help. You may need additional IT support for increased day-to-day activities, meeting crucial deadlines or to help bed in that special new project. We are experienced in working with existing IT staff to boost to your IT function, just when and how you need it. It may be a helpdesk support service, holiday cover or special projects such new business system integrations – our IT technicians can collaborate with your staff to give you seamless small business IT support.
I Need A Fully Managed IT Support Service
Some firms prefer to concentrate on what they do best and leave all of their IT to professionals. They’re not alone – SMEs are increasingly outsourcing their IT needs to reliable IT partners as a way of increasing efficiency and productivity. You can avoid the headache and complexity of dealing with your IT by letting us handle your IT management. Take advantage of our comprehensive range of managed IT support services with our All Inclusive Pay Per Desk Managed Service.
Why Our IT Support Services For Small Businesses Are So Effective
360ict Ltd is a reliable and trustworthy IT support company with many years of experience, and is a leading provider of providing excellent IT support, IT services and IT security solutions for our clients. Whether it’s for London-based small and medium sized businesses or for firms elsewhere in the UK, 360ict IT support London can help make your technology work more efficiently and securely.

One final thing – if an IT company is hesitant or outright refuses to provide you with evidence for any of the above then don’t bother. Reputable companies should have no problem providing this information, they only reason they won’t is if they have something to hide.

However you found us – by word-of-mouth recommendation, or searching for “IT support London” or “IT support near me”, get in touch on 0204 538 4774 and discover the difference 360ict IT Support London can make to your business needs.

For free specialist advice about your company’s IT, telephony and overall support requirements requirements

Get in touch using the phone number or form below;

0204 538 4774

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